SHIPPING & RETURN
SHIPPING POLICY
We offer FREE shipping as standard for all orders. Once your order has been processed, it will be shipped via our partnering courier companies, USPS and local postal services. You will receive a shipping confirmation email with your shipping details and a tracking number which you can use to track your order online.
RETURN POLICY
Our return policy is 14 days from the time the product is received. Your item must be unused and returned in its original packaging in the same condition that you received it.
You are required to notify us if your wish to return your item by contacting us at shop@stepintrend.com and we will provide you with a returns reference number, labels and further instructions. Once this period has expired, we are unable to offer a refund or exchange.
Along with your returned item please also include the original order number, your name, delivery address and the reason for returning. Returns must be sent to our address in the US.
The cost of returning the item is a flat $7 fee and it is the responsibility of the customer and will be deducted from the total amount refunded.
We recommend the use of a trackable service for returns as we are unable to refund items that fail to reach us.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.